Shipping policy

SHIPPING POLICY

Order Processing

Orders are typically processed and shipped within 3–5 business days after they are received. Business days exclude weekends and U.S. national holidays.

Orders placed during holidays, major promotions, or other high-volume periods may require additional processing time.

Shipping Rates

Available shipping methods and costs are calculated and displayed at checkout before payment is completed. Expedited shipping is not currently available.

Estimated Delivery Times

After an order ships, delivery within the continental United States typically takes 5–7 business days.

Including processing time, customers should generally allow approximately 8–12 business days from the order date for delivery.

Shipments to Alaska, Hawaii, APO, and FPO addresses may take up to four weeks to arrive.

Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, and other circumstances outside Candle Line’s control may affect delivery.

Warm-Weather Shipping

Candles can be sensitive to prolonged heat. To reduce the time orders spend in hot warehouses or delivery facilities, Candle Line may delay shipments during periods of high temperatures.

Orders received Wednesday through Friday may ship the following Monday when necessary to help protect product quality.

Tracking Your Order

When tracking information is available, it will be sent to the email address provided at checkout. Please allow time for the shipping carrier to activate the tracking link after the shipping label is created.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, contact Candle Line as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has shipped.

Delayed or Lost Packages

If tracking shows an unexpected delay, please contact the shipping carrier first for the most current delivery information.

If you still need assistance, contact Candle Line through our Contact page and include your order number.

Damaged Orders

If your order arrives damaged, contact Candle Line promptly. Please include your order number, a description of the damage, and clear photographs of the product and its packaging so we can review the issue.

National Holidays

Orders do not ship on the following U.S. national holidays:

• Memorial Day
• Labor Day
• Thanksgiving Day
• Christmas Eve
• Christmas Day
• New Year’s Day

Processing resumes on the next applicable business day.

This Shipping Policy was last updated on August 17, 2026.