How do I cancel my order?

To cancel your order, please contact Customer Service Monday-Friday or email us at admin1@candle-line.com before 11 a.m. on the business day following the day your order was placed.  Assuming your order has not yet shipped, we will cancel the order for you. 

Due to our desire to promptly ship our customer orders, we cannot guarantee cancellation of the shipment.  If you would like to cancel an order after it has shipped, please refer to our Return Policy below.

Per our Return Policy, we require photo evidence of any issues with an order prior to issuing a refund.

Items that arrive broken will be refunded upon review of photo evidence.

If you would like to change your shipping address, please include the UPDATED ADDRESS, as this is a time-sensitive matter, and we are unable to put orders on hold until we receive the correct address.

If you would like to return an unused product, please download our Return Approval Form, email us and include it as an attachment.

Our Customer Service Department is open Mon-Fri between 10:00am-3pm PST. We will respond to your inquiry as quickly as possible.

What type of wax is used in the candles?

Our candles are made from natural soy wax and are non-toxic for humans and pets.

How many ounces of wax are in each candle?

Depending on the candle's vessel, the ounces will vary.

For our Signature Candles, the average ounces of wax per size is:

Single Wick: 5.5 oz.

Are your candles vegan and cruelty free?

Yes, our candles are 100% vegan
friendly and cruelty free, as they do not contain any animal products, nor have they been tested on animals.

Do you ship outside of the US?

Currently, candle-line.com only ships to the United States (including Hawaii, Alaska and Puerto Rico) and Canada.

What's the best way to care for your product?

To care for our candles, trim the candle’s wick to 1/4” before or after every burn session and allow the candle to burn for 3–4-hour intervals, or until a full melt pool has formed. You can do this procedure with candle scissors.

To prolong the lifespan of our candles, keep them out of direct contact with sunlight, heat and humidity.